Cancellation policy for consumers in distance contracts

Cancellation policy

Right of withdrawal

You have the right to revoke this contract within fourteen days without giving reasons.

The revocation period is fourteen days from the day on which you or a third party designated by you, who is not the carrier, took or has taken possession of the goods / the last goods.

To exercise your right of revocation, you must inform us (Dörr GmbH, Messerschmittstr. 1, 89231 Neu-Ulm, telephone: + 49 731-9703769, e-mail: through a clear statement (e.g., e-mail or a letter sent by post) of your decision to revoke this contract. You may use the attached model revocation form for this purpose, but this is not mandatory.

To comply with the revocation period, it is sufficient to send the notification of the exercise of the right of revocation before the end of the revocation period.

Consequences of withdrawal

If you withdraw from this agreement, we shall reimburse you for all payments we have received from you, including delivery charges (other than any additional costs arising from your choosing a different method of delivery to the cheapest standard delivery offered by us), immediately and no later than fourteen days from the date on which we receive notice of your withdrawal from this agreement. We will use the same payment method for this refund as you used for the original transaction unless expressly agreed otherwise with you; in no event will you be charged for this refund. We may refuse to refund until we have received the goods or until you have provided proof that you have returned the goods, whichever is earlier.

You must return or hand over the goods to us immediately and in any event no later than fourteen days from the date you notify us of the cancellation of this agreement. This period is deemed to have been observed if you send the goods before the fourteen days expiry. You shall bear the direct costs of returning the goods.

You will only have to pay for any loss of value of the goods if this loss of value is due to handling the goods that are not necessary to check their condition, properties, and functionality.

- End of the cancellation policy -

Exclusion of the right of revocation
The right of revocation does not apply to contracts for delivering goods that are not prefabricated and for the production. An individual selection or determination by the consumer is decisive or tailored to the consumer's personal needs. Similarly, the right of withdrawal does not apply to contracts for the supply of goods liable to spoil quickly or whose expiry date would be soon exceeded.

Specific information on the early extinction of the right of withdrawal
In the case of contracts for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene, your right of cancellation expires prematurely if the seal on the goods was removed after delivery. In the case of contracts for delivering sound or video recordings or computer software in sealed packaging, your right of withdrawal expires prematurely if the seal has been removed after delivery.

Sample revocation form
(If you want to cancel the contract, please fill in this form and send it back).

- To Dörr GmbH, Messerschmittstr. 1, 89231 Neu-Ulm, e-mail:

- I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)
- Ordered on (*)/received on (*)
- Name of the consumer(s)
- Address of the consumer(s)
- Signature of the consumer(s) (only in case of paper notification) - date
(*) Delete as appropriate.